CUORE RING
CUORE RING
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Description
Description
This ring seems empty, but inside its heart is everything you consider love: Love for yourself, love for others, love for a child, love for friendship.
It's the ideal symbol to wear every day to celebrate a bond.
Technical details
Technical details
✨ Wire diameter 1mm
✨ Adjustable, the ring is open at the back thus allowing a perfect fit to the size of your finger
✨ Recycled Materials ♻️ for our silver and gold threads, committing to ethical and sustainable consumption
✨ Nickel, cadmium and lead free
Shipping and Returns
Shipping and Returns
🌸 How long will my order take to arrive?
Each order is prepared for delivery to the courier within 3 business days of confirmation. At checkout, you will be shown realistic delivery dates for your order.
If you have specific deadlines, please contact us at ciao@tramegioielli.it
🌸 Can my order be cancelled?
If you wish, you can cancel your order within 24 hours of receiving the confirmation email by sending an email to ciao@tramegioielli.it
🌸 Where is my order?
Once your package has been shipped, we'll send you an email with a link where you can track your order in real time.
🌸 What is the return policy?
Customized products are never returned unless the product is obviously defective (Article 59 of Legislative Decree 206/2005).
For all other products, pursuant to Article 57 of Legislative Decree 206/2005, you may request a return within 14 days of the order being delivered by sending an email to ciao@tramegioielli.it, indicating your order number and the items you wish to return.
Returns are also accepted if you received your order in poor condition. In this case, we recommend taking a photo of the outer packaging before opening it to check what's inside.
It is essential that returned products are in perfect condition, with no obvious signs of use, in their original packaging, and complete in all their parts ; otherwise, the return will not be accepted.
Subject to the right to verify compliance with the above, we will refund the amount of the returned products within a maximum of 5 days of receiving the returned product. The customer is responsible for the shipping costs incurred for returning the products. The refund will be issued using the same payment method chosen at the time of purchase.
🌸 What guarantee do the jewels have?
All our items have a 12 month warranty.
The guarantee covers any damage such as breakage or discoloration, provided that the damage was not caused by lack of care (read jewellery care ).
- To the courier within 4 days
- Lab in chat
- Cards, PayPal and installments with Klarna
Jewels that tell of bonds and speak directly to the heart of those who wear them.
A craftsmanship that begins with the melting of the ingot, which then forms the threads of precious metal from which our jewelry is created. Each thread of gold, each fragment of silver tells a story in the making, one we are proud to be both partners in and witnesses to.
the answers to the
frequently asked questions
Posso ordinare durante la chiusura del laboratorio?
Sì, il sito è aperto e puoi ordinare in qualsiasi momento.
Gli ordini ricevuti tra l'8 e il 15 giugno verranno confermati regolarmente. La lavorazione inizierà il 16 giugno, quando il banchetto riprende.
Quando verrà realizzato il mio ordine se acquisto tra l'8 e il 15 giugno?
Il tuo gioiello entrerà in lavorazione il 16 giugno.
Ogni pezzo nasce al banchetto, fatto a mano, su ordine — e il tuo non fa eccezione. 🤍
Dalla riapertura, ci vogliono 2 giorni per forgiarlo con cura.
Quanto tempo ci vorrà per riceverlo?
Dalla ripresa del laboratorio il 16 giugno: 2 giorni di lavorazione artigianale, poi 48 ore per la consegna.
Stima di arrivo per gli ordini ricevuti durante la pausa: intorno al 20 giugno.
Quanto tempo ci vorrà per riceverlo?
Dalla ripresa del laboratorio il 16 giugno: 2 giorni di lavorazione artigianale, poi 48 ore per la consegna.
Stima di arrivo per gli ordini ricevuti durante la pausa: intorno al 20 giugno.
Perché il laboratorio si ferma?
Perché dietro ogni gioiello c'è una persona che lavora con le mani.
Ci fermiamo per ricaricare, come si fa in ogni bottega che rispetta il proprio ritmo. È parte del modo in cui lavoriamo — lento, intenzionale, sostenibile.
Posso scrivervi se ho bisogno di aiuto per scegliere o per un regalo?
Certo. Siamo qui anche durante la pausa.
Scrivici — ti aiutiamo a trovare il gioiello giusto, a costruire il regalo perfetto, o semplicemente a capire cosa fa al caso tuo. Rispondiamo nel giro di poche ore.
What does 12K laminate mean? Is it plated?
No, laminated is more durable than plated because it has a thick 12K gold foil on its outside.
What materials are the jewels made of?
925 silver wire , a noble material made of 92.5% silver
12K gold-plated wire , consisting of a solid gold coating that's heat-applied to a metal base such as copper or brass. It's available in yellow gold and rose gold finishes.
9K gold wire is an alloy composed of 37.5% pure gold and 62.5% other metals, available in a yellow gold finish.
18K gold wire is an alloy composed of 75% gold and 25% other metals, available in a yellow gold finish.
What does it mean that metal is recycled?
All our suppliers either recycle their precious metal scrap using silver and gold from jewelry, source their materials from recycled metal refineries, or use companies certified as members of the Responsible Jewellery Council.
Currently, demand for precious metals exceeds global production, and resources are finite. Furthermore, mining has a negative impact on the environment and simultaneously poses health and social problems.
One solution to change this is to recycle unused gold and silver, as both materials can be melted down an infinite number of times without losing their quality.
What is the return policy?
Customized products are never returned unless the product is obviously defective (Article 59 of Legislative Decree 206/2005).
For all other products, pursuant to Article 57 of Legislative Decree 206/2005, you may request a return within 14 days of the order being delivered by sending an email to ciao@tramegioielli.it, indicating your order number and the items you wish to return.
Returns are also accepted if you received your order in poor condition; in this case, we recommend taking a photo of the outer packaging before opening it to check what's inside.
It is essential that returned products are in perfect condition, without obvious signs of use, in their original packaging, and complete in all their parts; otherwise, the return will not be accepted.
Subject to the right to verify compliance with the above, we will refund the amount of the returned products within a maximum of 2 days of receiving the returned item. The refund will be issued using the same payment method chosen at the time of purchase.
The shipping costs incurred for returning the products are borne by the customer.
I got the jewelry size wrong, how can I fix it?
You can purchase after-sales service .
We'll arrange for the jewelry to be picked up at your home, take care of the sizing, and return shipping.
Can I ask for customizations?
Of course! Our lab is available on WhatsApp at 371 5346604.